Refund & Return Policy

Last Updated: July 2026

At PeakFinds, customer satisfaction is important to us. Please read our refund and return policy carefully before making a purchase.

Eligibility for Refunds

Refunds are only available under the following circumstances:

1. Damaged Items

If your order arrives damaged, you may be eligible for a refund or replacement.

To request a refund for a damaged item, you must:

• Contact us within 7 days of receiving your order.
• Provide clear photos or videos showing the damage.
• Include your order number in your request.

Once we review and approve your claim, we will issue a refund or send a replacement item.

 

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind.
• Incorrect orders placed by the customer.
• Items that have been used, worn, or damaged after delivery.
• Delivery delays caused by incorrect shipping information provided by the customer.
• Delays caused by customs processing, natural disasters, or other circumstances beyond our control.

Return Policy

We do not accept returns unless the item arrives damaged and a return is specifically requested by our support team.

Refund Processing

Approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Contact Us

If you have any questions about this policy or need to request a refund, please contact us through our store's Contact Us page and include your order number and relevant details.